kongph Frequently Asked Questions

kongph accepts the following Philippine government-issued IDs for KYC: PhilSys National ID, Philippine passport, UMID, driver's license, and PRC ID. Your ID must be valid, clearly photographed on both sides, and match the name and date of birth registered on your kongph account. KYC is required before your first withdrawal is processed.

No. Each player is permitted exactly one kongph account per person, per household, and per device. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a breach of kongph's Terms and Conditions and may result in permanent account closure and forfeiture of all balances.

On the kongph Login page, click "Forgot Password" and enter your registered mobile number or email address. You'll receive a reset link via SMS or email. Follow the link to set a new password. If you no longer have access to your registered mobile number or email, contact kongph's 24/7 live chat support with your KYC ID to verify your identity and recover access.

You can request voluntary account closure at any time by contacting kongph's support team via live chat. Before closure, any Real Money Balance remaining in your account will be refunded to your most recently verified payment method within 10 Philippine business days. If you're closing your account due to gambling concerns, consider self-exclusion first — it's reversible after the selected period.

The minimum deposit at kongph starts at ₱100 for GCash and PayMaya. Bank transfer deposits via BPI, BDO, and Metrobank have a minimum of ₱500. Exact minimums are displayed in the kongph Cashier section at the time of deposit. All transactions are processed in Philippine Pesos (PHP).

GCash withdrawals at kongph are typically processed within 5 to 15 minutes after approval by our finance team. Most GCash withdrawals initiated during business hours are completed in under 10 minutes. During peak periods or if additional verification is required, processing may take up to 2 hours. You'll receive an in-app notification and SMS once the transfer is complete.

kongph does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, or Metrobank) may apply their own transaction fees independently, which are outside kongph's control. Cryptocurrency deposits are converted to PHP at the prevailing exchange rate at the time the on-chain transaction is confirmed.

Bank transfer withdrawals to BPI, BDO, and Metrobank are processed same-day for requests submitted before 3:00 PM Philippine Standard Time on banking days. Requests submitted after 3:00 PM or on weekends and Philippine public holidays are processed on the next banking day. In most cases, funds appear in your bank account within 1–3 hours of processing.

The minimum withdrawal amount at kongph is ₱200 for GCash and PayMaya, and ₱500 for bank transfers to BPI, BDO, and Metrobank. To process any withdrawal, your kongph account must have completed KYC verification and you must be withdrawing to a payment method you have previously used or registered and verified in the Cashier section.

Yes. All Random Number Generator (RNG) games on kongph — including slots, table games, and bingo — use certified RNG software independently tested and certified by a PAGCOR-approved testing laboratory. kongph does not manipulate game outcomes. RTP (return-to-player) percentages are disclosed in each game's information panel.

kongph offers a wide selection of slot games from leading providers popular with Filipino players, including JILI slots, PG Soft, Pragmatic Play, and more. You'll find classic 3-reel slots, video slots with bonus rounds, jackpot slots, and fishing games. The full catalog is accessible via the Slot section of the kongph platform.

Yes. The kongph platform is fully optimized for mobile browsers on both Android and iOS. No app download is required — simply open kongph.cam in your mobile browser and log in. All games, including live casino tables, slots, bingo, and sports betting, run smoothly on mobile. For the best experience, use a stable WiFi or mobile data connection.

If your connection drops during a game, kongph's system records the last confirmed game state. When you reconnect, you can resume from where the round left off, or the round result will be settled based on the last confirmed state. If a disconnection results in an indeterminate outcome due to a platform-side error, the wager for that round is refunded in full. kongph is not liable for losses caused by the player's own connection failure.

Yes. kongph's live casino section features real-time games hosted by live dealers, including baccarat, roulette, blackjack, Dragon Tiger, and more. Games are streamed in HD 24/7 and accessible directly from your kongph account on both desktop and mobile. Minimum and maximum bet limits vary by table and are displayed before you join.

The kongph welcome bonus is available to newly registered players on their first deposit. The current bonus offer and minimum deposit requirement are displayed on the kongph promotions page. To claim, opt in during the deposit process. The bonus is credited to your Bonus Balance and is subject to wagering requirements that must be completed within the stated validity period before winnings become withdrawable.

Wagering requirements specify how many times you must wager a bonus amount before you can withdraw winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place ₱20,000 in eligible bets before the bonus winnings become withdrawable. Wagering progress is tracked in your Account under Bonuses. The specific requirement for each kongph promotion is stated in that promotion's terms.

kongph runs referral promotions from time to time. When active, you'll find a referral link in your Account Settings — share it with friends in Manila, Cebu, Davao, or anywhere in the Philippines. Both you and your referred friend may receive a bonus once the friend registers, verifies their identity, and makes a qualifying deposit. Full terms are published on the kongph promotions page.

kongph accepts deposits via GCash, PayMaya, BPI Online Banking, BDO Online Banking, Metrobank Online Banking, and selected cryptocurrency wallets (Bitcoin and USDT). All peso transactions are processed in Philippine Pesos (PHP). Cryptocurrency deposits are automatically converted to PHP at the confirmed rate.

The minimum age to register and play at kongph is 21 years old. This is a strict legal requirement under PAGCOR regulations governing online gambling in the Philippines. kongph enforces this through mandatory age verification during KYC. Any account found to be held by a person under 21 will be immediately closed and all balances forfeited.

Yes. kongph operates under a license issued by PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body responsible for regulating online gaming in the Philippines. PAGCOR licensing means kongph is subject to ongoing regulatory oversight, responsible gaming requirements, AML compliance, and player protection standards set by the Philippine government.

Log in to your kongph account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit and loss limits, enable session time limits and reality check notifications, or activate a cooling-off period (24 hours to 30 days). Limits that reduce your spending take effect immediately. Increases require a 7-day waiting period. Visit our Responsible Gaming page for the full guide.

Self-exclusion allows you to suspend your kongph account for a defined period — 6 months, 1 year, 3 years, or permanently — if you feel that gambling is negatively affecting your life. To apply, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact kongph's live chat support team. Self-exclusion is processed within one business day. During the period, your account is fully disabled and marketing communications are stopped.

If gambling is causing financial, emotional, or relationship difficulties, please reach out for support. kongph's Responsible Gaming tools — including self-exclusion — are available immediately in your account settings. For professional support, the National Center for Mental Health (NCMH) operates a 24-hour crisis hotline in the Philippines. PAGCOR also maintains responsible gaming resources for players of all PAGCOR-licensed operators. See our Responsible Gaming page for more details.

kongph's customer support team is available 24 hours a day, 7 days a week via live chat inside the platform — including Philippine public holidays. For written inquiries, email [email protected] with your registered username and a description of your concern. Written email responses are typically provided within two Philippine business days. For urgent account security issues, always use live chat for the fastest response.