kongph Terms & Conditions

1 Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "kongph," "we," "us," or "the Company" refers to the operator of the kongph platform, licensed by the Philippine Amusement and Gaming Corporation (PAGCOR) to provide online gaming services to eligible Philippine residents.
• "Platform" means the kongph website at kongph.cam, any associated mobile applications, and all gaming, betting, and account management services provided therein.
• "Player," "you," or "your" refers to any natural person who has registered a kongph account and uses the Platform.
• "Account" means the individual registered user account created by a Player on the Platform, which holds the Player's balance, transaction history, bonus credits, and personal information.
• "Real Money Balance" means funds deposited by the Player into their Account or credited as winning proceeds from gameplay.
• "Bonus Balance" means promotional credits, free spins, or other incentive funds granted by kongph subject to applicable wagering requirements and bonus terms.
• "Wager" means any real-money or eligible-bonus-money bet placed on any game, sports market, or event available on the Platform.
• "KYC" means Know Your Customer — the identity and age verification process required by PAGCOR and applicable Philippine anti-money laundering regulations.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government agency responsible for regulating and licensing gaming activities in the Philippines.

2 Eligibility & Age Verification

Use of the kongph Platform is subject to the following eligibility requirements, which are mandatory under PAGCOR regulations and Philippine law:

• You must be at least 21 years of age at the time of registration and at all times during your use of the Platform. This age restriction is strictly enforced in compliance with PAGCOR's regulatory framework governing online gambling in the Philippines.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity).
• You must not be a current or former employee, officer, director, agent, or contractor of kongph or any of its affiliated companies, game providers, or service partners — nor an immediate family member of any such person — unless express written consent has been granted by the Company.
• You must not be self-excluded from the Platform or from any other PAGCOR-licensed gaming operator where such exclusion also covers kongph.
• Online gambling must be legal in your jurisdiction of residence. Players located in jurisdictions where online gambling is explicitly prohibited are not permitted to use the Platform. It is your responsibility to determine whether your use of the Platform is lawful.
• You must not be acting on behalf of another person when placing wagers or managing an Account.

3 Account Registration

Each Player is permitted to hold one (1) Account only on the kongph Platform. The creation of multiple accounts by a single individual — whether using different email addresses, mobile numbers, payment methods, or device identifiers — is strictly prohibited and constitutes fraudulent activity under these Terms.

When registering a kongph Account, you agree to provide accurate, complete, and current information for all fields in the registration form, including your full legal name as it appears on your government-issued identification, your Philippine mobile number, your date of birth, and a valid email address. You accept sole responsibility for maintaining the accuracy of this information and agree to update it promptly if it changes.

You are solely responsible for maintaining the confidentiality of your Account credentials, including your password and any one-time authentication codes. kongph will not be liable for any loss or damage arising from unauthorized access to your Account resulting from your failure to keep your credentials secure. You agree to notify kongph immediately via live chat support if you suspect unauthorized access to your Account.

kongph reserves the right to carry out additional identity verification checks at any time, including but not limited to: requesting proof of address, proof of payment method ownership, source of funds documentation, or an enhanced KYC review. Failure to comply with a verification request within the timeframe specified by kongph may result in Account suspension and restriction of withdrawal access until the requested verification is completed to the Company's satisfaction.

4 Deposits & Withdrawals

kongph accepts deposits via the following Philippine payment methods: GCash, PayMaya, BPI Online Banking, BDO Online Banking, Metrobank Online Banking, and selected cryptocurrency wallets (Bitcoin, USDT). Minimum deposit amounts vary by method and are displayed in the Cashier section of your Account at the time of deposit. All transactions are processed in Philippine Pesos (PHP).

Deposits are credited to your Real Money Balance promptly upon confirmation of receipt by the applicable payment provider. kongph does not charge fees on deposits or withdrawals; however, your bank or e-wallet provider may apply their own fees independently, over which kongph has no control.

Withdrawal requests are processed subject to the following conditions:

• Your Account must have completed KYC verification before any withdrawal can be processed.
• You may only withdraw to a payment method that you have previously used to deposit into your Account, or which you have registered and verified in the Cashier section.
• Withdrawal requests are processed by kongph within the timeframes published in the Cashier section: GCash and PayMaya withdrawals process within 5–15 minutes on average; bank transfers to BPI, BDO, and Metrobank process same-day for requests submitted before 3:00 PM Philippine Standard Time.
• kongph reserves the right to request additional documentation before processing any withdrawal that triggers an anti-money laundering review threshold under applicable Philippine law or internal risk policy.
• Bonus Balance funds are not withdrawable until all applicable wagering requirements have been met in full, as described in Section 5.

5 Bonuses & Promotions

kongph may, at its discretion, offer welcome bonuses, reload bonuses, free spins, cashback promotions, and other incentive programs to eligible Players. All bonuses are subject to the specific terms published alongside each promotion on the Platform, including wagering requirements, eligible games, minimum deposit thresholds, validity periods, and maximum withdrawal caps applicable to bonus winnings.

General bonus terms applicable to all kongph promotions unless otherwise stated:

• One bonus per Player, per household, per device, and per IP address, unless explicitly stated otherwise in the promotion terms.
• Wagering requirements must be met within the stated validity period. Bonus Balance and associated winnings that remain subject to incomplete wagering requirements at the expiry of the validity period will be forfeited automatically.
• kongph reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice. Material changes to ongoing promotions that affect bonuses already credited to Player accounts will be communicated via the email address or mobile number registered on the Account.
• Bonuses are non-transferable between Accounts and have no cash value independent of the wagering requirements attached to them.
• Any attempt to abuse a promotion — including through multi-accounting, collusion, use of automated betting tools, or exploitation of errors — will result in the forfeiture of the relevant bonus, associated winnings, and may result in permanent Account closure as described in Section 11.

6 Gameplay Rules & Fair Play

All games available on the kongph Platform — including slot machines, live dealer table games, bingo, sabong, and sports betting markets — operate according to rules published within each game's information panel or the relevant sport/event rules section. It is the Player's responsibility to read and understand the applicable game rules before placing any wager.

All Random Number Generator (RNG)-based games on the kongph Platform use certified RNG software that has been independently tested and certified for fairness by a PAGCOR-approved testing laboratory. kongph does not manipulate game outcomes. Return-to-player (RTP) percentages for all slot games are disclosed in each game's information panel and represent the long-run theoretical return over millions of game rounds — they do not guarantee any specific outcome in any individual session.

In the event of a technical fault, disconnection, or system error during gameplay, any affected round will be handled in accordance with the relevant game provider's technical fault policy. Where a definitive result cannot be determined due to a system error attributable to kongph, the wager for the affected round will be refunded in full to the Player's Real Money Balance. kongph is not liable for losses resulting from the Player's own internet connection failure or device malfunction.

Sports betting and sabong markets are settled in accordance with the official result declared by the relevant sporting authority or accredited arena operator. kongph's trading team reserves the right to void markets where there is evidence of match irregularities, result manipulation, or where the integrity of the event cannot be confirmed.

7 Prohibited Conduct

The following activities are strictly prohibited on the kongph Platform and constitute material breaches of these Terms:

• Multi-accounting: Registering or using more than one Account, directly or through a proxy.
• Fraudulent deposits: Initiating chargebacks, using stolen or unauthorized payment instruments, or providing false payment details.
• Bonus abuse: Any systematic exploitation of bonus terms, including arbitrage betting strategies designed specifically to meet wagering requirements while minimizing financial risk at kongph's expense.
• Cheating and collusion: Any form of collusion with other Players, casino employees, game providers, or third parties to gain an unfair advantage in any game or betting market.
• Automated play: Use of bots, macros, scripts, or any automated software to interact with the Platform without prior written consent from kongph.
• Money laundering: Using the Platform to process, conceal, or legitimize proceeds of criminal activity in violation of Republic Act No. 9160 (Anti-Money Laundering Act) and its amendments.
• Misrepresentation: Providing false or misleading information to kongph at any point, including during registration, KYC, or any dispute resolution process.
• Unauthorized access: Attempting to access, tamper with, or reverse-engineer any part of the Platform's software, databases, or technical infrastructure.

8 Intellectual Property

All content on the kongph Platform — including but not limited to the kongph brand name, logo, website design, game interfaces, graphics, text, software code, and promotional materials — is the proprietary intellectual property of kongph or its licensed game providers and technology partners. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial gaming purposes only. This license does not permit you to reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any Platform content without the prior written consent of kongph. Any unauthorized use of kongph intellectual property will be pursued under applicable Philippine intellectual property law.

9 Privacy & Data

kongph collects, processes, and stores your personal data in accordance with its Privacy Policy and the requirements of Republic Act No. 10173 (Data Privacy Act of 2012). By registering a kongph Account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of KYC verification, payment processing, fraud prevention, regulatory compliance, and service communications.

kongph will not sell your personal data to third parties for marketing purposes. Data shared with third-party service providers (such as payment processors, game providers, and identity verification partners) is shared only to the extent necessary to provide the relevant service and is governed by appropriate data processing agreements.

10 Responsible Gaming

kongph is committed to promoting responsible gaming as a core obligation under its PAGCOR license and as a matter of genuine corporate responsibility. The Platform provides the following responsible gaming tools, accessible from your Account settings:

• Deposit Limits: Daily, weekly, and monthly caps on deposits. Limits take effect immediately; increases require a 7-day cooling-off period.
• Loss Limits: Daily, weekly, and monthly caps on net losses. Once a limit is reached, further gameplay is suspended for the relevant period.
• Session Time Limits: Maximum session duration limits with a prompt at the 5-minute warning mark.
• Reality Check Notifications: Pop-up alerts at 30- or 60-minute intervals displaying session time and net result.
• Cooling-Off Periods: Temporary account suspension for 24 hours, 3 days, 7 days, or 30 days. Account access is disabled during the cooling-off period.
• Self-Exclusion: Permanent or long-term account closure for Players who determine that online gambling is not appropriate for them. Self-exclusion is processed within one business day and is not reversible for the selected exclusion period.

Players who are experiencing gambling-related difficulties are encouraged to visit our Responsible Gaming page for further information, self-assessment tools, and contact details for support organizations. kongph enforces the 21+ age restriction rigorously and will suspend any Account where there is reasonable doubt about the holder's age pending completion of enhanced KYC verification.

11 Suspension & Termination

kongph reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the requested timeframe.
• Reasonable suspicion of fraudulent activity, identity theft, money laundering, or use of the Platform for any illegal purpose.
• A chargeback or payment dispute initiated by the Player or by the Player's payment provider against a kongph transaction.
• A direction from PAGCOR, a court order, law enforcement authority, or other regulatory body requiring the suspension or closure of the Account.
• The Account has been inactive (no login, deposit, or wager) for a continuous period of 12 months, in which case the Account may be classified as dormant and subject to the dormant account policy published in the Cashier section.

Upon Account closure for reasons other than breach, any remaining Real Money Balance (net of any outstanding wagering requirements on Bonus Balance funds) will be refunded to the Player via their most recently used verified payment method within 10 Philippine business days. In cases of closure due to breach, fraud, or prohibited conduct, kongph reserves the right to withhold balances pending investigation and in accordance with applicable law and regulatory direction.

Players may request voluntary Account closure at any time by contacting kongph's customer support team via live chat.

12 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, kongph's aggregate liability to any Player arising from or in connection with the Platform — whether in contract, tort (including negligence), statute, or otherwise — shall be limited to the total amount of Real Money Balance standing in the Player's Account at the time the claim arises.

kongph shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to: loss of anticipated winnings, loss of data, loss of goodwill, interruption to gaming sessions caused by the Player's internet service provider or device, or any loss arising from the Player's reliance on information provided on the Platform that is not part of the official game rules or bet settlement process.

Nothing in this clause limits kongph's liability for death or personal injury caused by its own negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable Philippine law.

13 Dispute Resolution

If you have a complaint or dispute regarding any aspect of the kongph Platform — including but not limited to game results, bet settlements, bonus credits, or payment transactions — you should follow the following process:

1. Step 1 – Contact Support: Submit your complaint to kongph's customer support team via live chat inside the Platform. Provide your Account username, the relevant transaction or game round ID, the date and time of the incident, and a clear description of the issue. The support team will acknowledge your complaint within 24 hours.
2. Step 2 – Formal Review: If your complaint is not resolved at the first-contact stage, it will be escalated to kongph's disputes resolution team. You will receive a written response within five Philippine business days of escalation.
3. Step 3 – PAGCOR Escalation: If you are not satisfied with kongph's final response, you may escalate your complaint to PAGCOR as the licensing regulator. PAGCOR's complaint handling procedures are published on the official PAGCOR website.

Initiating a payment chargeback through your bank or e-wallet provider before completing the above internal dispute resolution process constitutes a breach of these Terms and may result in Account suspension and forfeiture of any pending withdrawal.

14 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to Republic Act No. 9487 (the Presidential Decree governing PAGCOR), Republic Act No. 10173 (Data Privacy Act), Republic Act No. 9160 (Anti-Money Laundering Act) and its amendments, and the regulations, circulars, and directives issued by PAGCOR from time to time.

Any dispute arising from or in connection with these Terms that is not resolved through the dispute resolution process described in Section 13 shall be subject to the exclusive jurisdiction of the competent courts of the Philippines, with venue in Metro Manila.

15 Amendments

kongph reserves the right to amend, update, or replace these Terms & Conditions at any time. Amendments will be published on this page with an updated effective date. For material changes — including changes to withdrawal fees, eligibility criteria, or responsible gaming obligations — kongph will provide at least 7 days' advance notice via email or SMS to registered Account holders before the change takes effect.

Your continued use of the kongph Platform after any amendment becomes effective constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease use of the Platform and may request Account closure in accordance with Section 11.

16 Contact

If you have any questions about these Terms & Conditions, please contact kongph's customer support team via the live chat facility inside the Platform, available 24 hours a day, 7 days a week, including Philippine public holidays.

For written correspondence, you may contact us at the email address displayed in the footer of this page. Please include your Account username and a clear description of your inquiry. Written email inquiries are typically responded to within two Philippine business days.

Email: [email protected]

These Terms & Conditions were last reviewed and updated in January 2026. kongph recommends that all Players review this document periodically for any changes.